Refund Policy
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Everything paid on Dream Memos is a one-off purchase, not a subscription. There is no renewal to cancel and nothing to switch off. If a purchase was a mistake, you have 14 days to get your money back.
1. The short version
- One payment, one period. Nothing renews automatically, and no card is ever charged a second time without you buying again.
- 14 days to change your mind — no reason required, no argument.
- Refunds go back to the card you paid with, through the same payment provider that took the money.
- Image credits you have already spent are not clawed back, and the pictures you generated stay in your gallery.
2. What you are buying
Dream Memos sells two kinds of one-off pass: a period of Pro (30 days or 365 days), and a pack of dream-image credits. A Pro pass starts the moment the payment is confirmed and runs for the number of days you bought — it does not stack into an auto-renewing subscription. A credit pack never expires and does not extend Pro. Prices are shown in US dollars on the pricing page and on the checkout page before you pay; the amount you are charged is the amount shown there.
3. The 14-day money-back window
Within 14 days of the payment, you can ask for a full refund for any reason at all — the product was not what you expected, you bought the wrong tier, or you simply changed your mind. We do not ask you to justify it, and we do not ask you to fill in a survey first.
Because Pro and image credits are delivered instantly and digitally, the 14-day window is a voluntary promise we make on top of your statutory rights, not a replacement for them. Where the law gives you a longer or stronger right — for example the EU/UK right of withdrawal for digital content — that right applies as written and this page does not narrow it.
4. After the first 14 days
Outside the 14-day window, purchases are final — a Pro period that has already run most of its course is not refundable simply because you stopped using it. The exception is when we failed to deliver: if the paid features did not work, or the service was unavailable for a long stretch of the period you paid for, write to us and we will refund the unused part. We would rather return money we did not earn than keep it.
5. How to ask for a refund
Send an email and include these three things:
- the email address on your Dream Memos account;
- the order reference (it is on the receipt the payment provider emailed you, and it also appears on your pricing page under your plan);
- if you have more than one purchase, which one you mean.
We reply within 2 business days. Once the refund is approved, the payment provider returns the money to the original payment method; in most cases it lands within 5–10 business days, but the exact timing is set by your bank or card issuer, not by us. You will see the order marked as refunded on your account.
6. What a refund does to your account
A refund reverses what that purchase granted. The days of Pro it added are removed from your remaining time, and any image credits from that purchase that you have not yet used are removed with them. If your Pro time runs out as a result, your account goes back to the free plan — and everything the free plan includes stays exactly as it was: your dreams, your readings, your journal, your exports. Refunds are not available for a period you have already fully consumed through a previous refund cycle; each purchase can be refunded once.
7. If the charge looks wrong
If you were charged twice, charged after cancelling a checkout, or do not recognise a charge at all, contact us before asking your bank to reverse it. A chargeback freezes the payment while it is investigated, which usually takes far longer than a refund, and it may suspend the account attached to it. We can nearly always resolve a duplicate or failed charge the same day — and if the money was taken in error, we refund it in full regardless of the 14-day window.
8. Who processes the payment
Payments are handled by Waffo, which acts as the merchant of record: it takes the card, issues the receipt, handles tax, and sends the refund back. Dream Memos never sees or stores your card number. Your relationship with Waffo is governed by its own terms, which are shown on the checkout page before you pay. We can see the order and the refund status, so you can always ask us rather than hunting through a payment provider's help centre.
9. Contact
Refund requests and billing questions: rs8ss63t@outlook.com